Shipping Policies

In most cases items are shipped within 24 hours of the order being placed and will arrive within 4-7 working days, once an order is placed and confirmed. Once processed, you will receive an e-mail confirmation and a tracking number (when available).  International orders select 'other carriers' which will automatically be directed to the USPS section with options available. For smaller items it is best to select 'other carriers' which will direct you to the USPS section with options; this will reduce your shipping costs considerably.

Exceptions:

1. For drop shipped items we may not have control over the type of carrier used; an alternative carrier may be selected using comparable service, in regard to, transit time and shipping paid.

2. Custom ordered or pre-ordered items will ship, as soon as, available or completed. This should always be described in the detail section of the individual items.

3. Since it is sometimes difficult to acurately predict shipping costs, any shipping charges that seem disportionate to the actual cost will be evaluated, in that, an appropriate adjustment might be decided on and a refund issued when deamed. In such case, the details would be explained via e-mail.

If you have any questions you can always reach us at (925) 427-7370 or by e-mail at trextoys@sbcglobal.net

Customer service is our #1 concern!

Returns

T-Rex Toys offers 100% Satisfaction Guaranteed on all items when returned in good condition. If for any reason you are dissatisfied with any product(s) we will issue a full refund. We cannot refund or re-emburse for shipping except in rare circumstance when the item is defective, damaged in transit or when due to a mis-communication, the wrong item was shipped. In any of these cases, please contact us asap and we will do what we can to resolve the situation to your satisfaction

Item(s) must be returned in good condition and in the original packaging with a copy of the original paperwork. Once the item(s) is returned, your credit card account will be promptly  re-credited or a refund check will be issued. Any items returned & postmarked more than 90 days after purchase, we reserve the right to gladly issue a store credit.

Many Thanks,

Tracey L Purcell
TRexToys.Com
76 Tiffany Drive
Pittsburg, CA 94565
(925) 427-7370